Information on interpretation & translation services for foreign civil petitioners

If a foreign civil petitioner (including children of a multicultural family) visiting the civil affairs office of the Gyeongsangnamdo Office of Education has difficulty in communicating, convenient services are provided for various civil petitions such as issuing certificates by supporting phone interpretation services and providing translated copies of civil petition application forms.

Interpretation service support

• Support details : When there is a need for professional counseling including a foreign civil petitioner’s request for simple civil petitions, and a request for civil petition counseling and system improvement, a foreign interpreter fluent in Korean provides interpretation services for voice or video calls via cellphone.
• Supported languages : 6 languages (English, Chinese, Japanese, Vietnamese, Filipino, Russian)

• Processing procedure

1. 01

   Various reports:

   Foreign civil petitioner

2. 02

   Checking of required documents:

   Person in charge of civil petitions

3. 03

   Request for service:

   Person in charge of civil petitions -> Interpreter

4. 04

   Interpretation service:

   Person in charge of civil petitions & interpreter -> communication between civil petitioner and third party

5. 05

   Completion of various reports:

   Person in charge of civil petitions

• Operating period : Implemented since May 2020 (all year round)
• Operating hours : Working hours during weekdays (09:00~18:00)
• Service limitations
  • Persistent, repeated and unjustified requests for service
  • Requests for interpreters by immigrants with no communication barriers
  • Malicious use of free requests by individuals and businesses
  • Requests for translation that are disputed or entail legal liability

Utilization of National Sinmungo (e-People petition system) foreign language civil petition translation service

• If a foreign language civil petition form submitted by a foreigner residing in Korea or a Korean national residing abroad is received, it is processed by utilizing the National Sinmungo (e-People petition system) translation service.
• Translation target : Korean→English translation, other foreign language & Korean translation (※ English→Korean translation excluded.)

• How to use

1. 01

   Submission of civil petition:

   Foreigner civil petition submission via National Sinmungo (e-People petition system)

2. 02

   Request for foreign language civil petition translation:

   Person in charge of processing->Access National Sinmungo (for civil affairs) -> Register request for foreign language civil petition translation on bulletin board.

3. 03

   Check translation result:

   National Sinmungo (e-People petition system) translation company -> Person in charge of processing checks reply in bulletin board where translation was requested.

4. 04

   Reply to civil petition:

   Person in charge of civil petitions -> Civil petitioner

• Current status of opened window for foreign language civil petitions in the National Sinmungo (e-People petition system).

Furnished translated copies

• Education civil petition-related materials translated into foreign languages furnished in the civil petition office. Increased issuance of foreign language certificates under consideration.
• Furnished materials : Civil petition application form for fax (English, Japanese)